business In this post I will share the 10 rules that Sam Walton has been applied in order to become the successful entrepreneur and make it Wal Mart in the company with which any entrepreneur dreams.
Rule No. 1: Get to your business. believe in him more than anyone else. I have passed every one of my personal shortcomings by the simple passion for the job. I do not know if you were born with that passion but you can learn because it needs it. If you like your job, you will devote every day, and will do its best, and soon everyone in your environment is spread that passion, like a disease.
Rule No. 2: Divide the profits with its employees, and treat them as partners. They also treated as a partner, and together have a much higher performance expectations. Continue to be a company and retain control, but behave as a leader in a society. Encourage your employees and will share in the company. Offer discounted stock and make them available when they retire. It was the best thing we did.
Rule No. 3: Encourage your employees. Money and prosperity just not enough. Constantly, every day, think of new and interesting ways to motivate and challenge their staff. Set high goals, encourage competition and record their performances with points. Make bets with outrageous prizes. If that do lose the novelty, make combinations, to promote the exchange of roles between managers to maintain the challenge. Keep everyone in suspense to the next idea. Does not become too predictable.
Rule No. 4: Communicate everything possible to its employees. The more they know, more will understand. The more understanding, more will be interested. The more you are interested ... will not stop. If you do not trust their assistants and not let them know what is happening, they feel that you do not really consider them as partners. Information is power and what you earn on empowering its employees is much more than the risk that this information reach the ears of their competence.
Rule No. 5: Rate everything your employees do for the business. the paycheck and the option to buy stock one type of loyalty. But we all like to know when someone appreciates what we do for them. We like to hear it often, especially when we do some thing that we really pride. Nothing replaces perfectly a few words of praise, well-chosen, frank and timely. They do not cost anything, and are worth a fortune.
Rule No. 6: Celebrate your success. See cheerfully failures. not take it seriously. Relax and everyone around you will relax. Have fun. Show enthusiasm forever. When all else fails make up a fantasy and sing a silly song. Have everyone sing with you. Think of numbers that are suyos.Todo that is more important and more fun than you think and it really fools the competition. "Why should we take seriously those crazy WAL-MART" they said.
Rule No. 7: Listen to everyone in your company and find ways to make them talk. People in the front line, which talk to the customer, are the only ones who really know what is happening there. It is better to find out what they know. Total quality is. To delegate responsibilities within your organization, and make that good ideas are developed along with the responsibilities, you should listen to what their partners and associates are trying to say.
Rule No. 8: Exceed customer expectations. If you do, they always return. Give them what they want and a little more. Do you feel that you appreciate them. Try to take advantage of all their mistakes and not this justification. Apologize. Assume everything you do. Remember that the two most important words for the customer to return are: "Satisfaction Guaranteed".
Rule No. 9: Control your expenses better than your competition. is there that you can always find competitive advantage. Over 25 years of activities, long before Wal-Mart was known as the largest department store in the country, we were the first in the industry at the lowest ratio of expenses and sales. You can make many mistakes and recover, if you have an efficient business. Or it can be bright and close the doors, if inefficient.
Rule No. 10: Swim against current. Walk the other way. Ignore conventional wisdom. If everyone is doing it in a way, there's a good chance you'll find your space if you do exactly the opposite. But be prepared to be damned by many people who will tell you that is in the wrong way. I think in all my life, what I heard most often was: A town with fewer than 50,000 inhabitants can not keep a store of tenders for long.
Source: http://www.negociosyemprendimiento.org/
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